How Your Delivery Works
From placing your order to receiving it at your door, we've made our delivery process simple and straightforward.
Place Your Order
Choose your products and complete your order securely through our website.
We Prepare Your Order
We'll carefully pick and pack your items ready for despatch.
Your Order Is Despatched
We aim to despatch orders within 24 hours and, whenever possible, the same day.
Delivered To You
Your order is delivered by one of our trusted courier partners, with tracking provided.
Delivery at a Glance
Everything you need to know about getting your order from us to your door.
24hr Despatch
We aim to despatch your order within 24 hours.
Fast DespatchDX Next Day
Next working day delivery service for eligible orders.
Next Working DayInPost
Convenient delivery across the UK in 2β3 working days.
2β3 Working DaysUK Delivery
Delivery available across all UK postcodes.
UK WideReliable Delivery, Right To Your Door
We work with trusted courier partners to provide reliable delivery services across the UK.
InPost Delivery
Convenient delivery services across the UK with an estimated delivery time of 2β3 working days.
DX Next Day Service
Our faster delivery option for eligible orders, providing a next working day service where available.
Please note: Delivery times are estimates and begin once your order has been despatched. Courier availability can vary depending on your delivery postcode and order.
Delivery Charges
Your delivery cost is calculated automatically at checkout, so you'll always know the delivery charge before completing your order.
How Are Delivery Charges Calculated?
Delivery charges are calculated based on the total weight of your order and your delivery postcode.
Simply enter your delivery address at checkout and the available delivery services and charges will be displayed before you complete your purchase.
Your Delivery Charge Depends On
We Deliver Across The UK
Wherever you are in the UK, we'll do our best to get your order to you. Some locations may require an additional delivery charge.
Delivery To All UK Postcodes
Yes, we do! We can deliver to all UK postcodes, giving you access to our full range of products wherever you're based.
Northern Ireland, Scottish Highlands & UK Islands
Deliveries to these areas are available but incur an additional delivery charge due to the increased cost of servicing these locations.
Estimated delivery: 3β5 working days. This is an estimated service and delivery is not guaranteed.
Track Your Order
Once your order is on its way, we'll make it easy for you to keep track of your delivery.
Your Tracking Details
Once your order has been despatched, we'll send you an email containing your tracking information.
You can use the tracking details provided to follow your parcel's journey and check its delivery progress.
Follow Your Delivery
Order Despatched
Your order has been packed and handed over to our courier partner.
Tracking Email Sent
We'll email you your tracking information once your order has been despatched.
Follow Your Parcel
Use the tracking details supplied to check the progress of your delivery.
Delivered To You
Your parcel arrives at your delivery address.
Having A Problem With Your Delivery?
Sometimes things don't go exactly to plan. If your delivery is delayed, hasn't arrived, or you're experiencing another delivery issue, don't worry β our team is here to help.
π¦ Proof Of Delivery
Our courier partners provide proof of delivery information, including delivery images where supplied.
π We'll Investigate
If your order is showing as delivered but you can't find it, contact us and we'll investigate the delivery with the courier.
Frequently Asked Questions
We've answered some of the most common questions about ordering and delivery.
We aim to despatch all orders within 24 hours and, whenever possible, the same day.
Orders placed from Friday to Sunday will be despatched on Monday, excluding Bank Holidays.
InPost: Estimated delivery is 2β3 working days.
DX Next Day: A next working day service is available for eligible orders and delivery addresses.
Delivery times are estimates and begin once your order has been despatched.
Yes. We can deliver to all UK postcodes.
Some areas outside standard UK mainland delivery zones may incur an additional delivery charge.
Yes. Deliveries to Northern Ireland, the Scottish Highlands and UK Islands incur an additional Β£25 delivery charge.
These areas have an estimated delivery time of 3β5 working days and delivery is not guaranteed.
Delivery charges are calculated at checkout based on your order weight, delivery postcode and the available delivery services.
You'll see the available delivery options and charges before completing your purchase.
Yes. Once your order has been despatched, we'll send you an email containing your tracking details.
If you can't find your tracking email, please check your junk or spam folder first.
If your order hasn't arrived within the expected delivery timeframe, please contact us at enquiries@akkin.co.uk.
We'll contact the courier on your behalf and investigate the delivery.
Please contact us as soon as possible.
We'll investigate the delivery with the courier using the available delivery information and proof of delivery, including images where supplied.
